Cancellation Policy
We understand travel plans can change. Here’s our cancellation policy for clarity:
1. General Cancellation Charges
- More than 30 days before tour: 10% fee
- 15-30 days before tour: 25% fee
- 7-14 days before tour: 50% fee
- Less than 7 days before tour: 100% fee (no refund)
2. Last-Minute Cancellations
- Cancellations within 48 hours or a "No Show" will forfeit the full tour cost.
3. Refund Process
- Refunds (if applicable) are processed within 10-15 business days and credited to the original payment method.
4. Cancellations by Us
- In rare cases, if we must cancel due to unforeseen circumstances (e.g., natural disasters), an alternative or full refund will be provided. We are not liable for additional traveler expenses like visa or flight costs.
5. Booking Amendments
- Changes to bookings are treated as cancellations and rebooking. A 10% rebooking fee applies to changes made over 30 days before the tour. No rescheduling within 7 days.
6. COVID-19/Medical Emergencies
- For disruptions due to health emergencies (with documentation), partial refunds or travel credits may be offered based on individual assessment.
7. Travel Insurance
- We recommend comprehensive travel insurance to cover cancellations, health issues, or other unforeseen events.
8. Force Majeure
- For major disruptions (e.g., pandemics, government regulations), we will offer refunds based on supplier policies or reschedule the tour without additional fees.
9. Cancellation Requests
- Please submit cancellation requests in writing via email. Requests are acknowledged only upon written confirmation from us.
Cancellation & Refund Policy
